Terms of Service (May 17, 2021)
Keep in mind, the gecko prices listed above do not include the cost of shipping. At the moment all transactions are done through PayPal. Kindly, please note that all sales are final.
Holds and Payment Plans
Geckos are available for purchase by anyone until I have received a deposit or the full payment for said gecko(s). Geckos can be placed on hold for up to 14 days with a 25% non-refundable deposit. The customer must pay the remaining 75% of the balance within 14 days (unless otherwise arranged) or the hold will be forfeited.
Shipping & Handling
Shipping is available throughout the continental United States. Geckos are shipped through FedEx Priority Overnight to arrive the next morning. Geckos can be shipped to arrive Wednesday or Thursday morning. All geckos are shipped in industry-approved insulated boxes with a Cyropak Phase 22 gel packs, 72-hour heat packs, or cool packs as appropriate. I will only ship when temperatures along both ends have a daily high between 55-90F and a daily low above 44F.
I reserve the right to hold geckos if the weather or other events do not allow for safe shipping. During temperature extremes I will only ship to approved FedEx facility hubs near the customer’s location, when picking up your gecko, remember to bring an acceptable form of ID that matches the information that you provided for the shipping label. Customers must be present at the time of delivery or pick up their gecko(s) from the FedEx Hub within an hour of the time it becomes available.
I strongly recommend hub to hub shipping, to avoid unnecessary risks, keeping in mind the safety of the geckos.
Live Arrival Guarantee
To the best of my knowledge, all geckos are in good health at the time of sale and shipping. I take extreme care to ensure the geckos will arrive healthy and alive, therefore I personally guarantee that the animals will arrive alive at a FedEx shipping hub. In the event that a gecko is dead on arrival (DOA) at my fault alone, I will offer a refund in the form of store credit or a replacement gecko, excluding the cost of shipping.
In order to qualify for my live arrival guarantee the following conditions apply:
- Temperatures on my end or yours must stay between 44 and 91 degrees Fahrenheit.
- The geckos must be shipped to an approved FedEx Hub rather than a residential address.
- The package must be delivered on time.
- You must pick up the animal within one hour of the time-stamped delivery.
- If the animal is DOA then I must be notified and receive photo proof within one hour of the delivery.
*Furthermore, I am not responsible for damage done by “acts of god” such as extreme or unexpected weather events (i.e.: hurricanes, tornados, blizzards).*
I cannot control what happens to the geckos once I hand off the package to FedEx. All shipments are managed by Ship Your Reptiles (SYR), they offer a Live Arrival Insurance that will refund you completely if the geckos arrive DOA as a result of late delivery. Therefore, I highly recommend my customers purchase the optional SYR insurance which is $5.00 for $200 of coverage and then $2.50 for every additional $100 of coverage. SYR has its own policy and terms for valid DOA claims which can be found here. Please make sure to read their policy if you chose to purchase insurance prior to ordering your geckos. https://shipyourreptiles.com/en/get-help/get-help-insurance
I am not responsible for any injuries or illnesses that occur to your gecko once it is in your custody.
Sex and Color Disclaimers
I will make my best attempt when sexing geckos, but sex is not guaranteed for geckos under 25 grams. I use a magnification loupe to check for the presence of pores to determine sex, I can double check or send photos prior to purchase if requested.
Finally, New Caledonia geckos are quite unique in that their colors can vary widely due to temperature, stress, lighting, age. None of my images are edited or altered in any way, however, the appearance of the animal might be different due to the device you view the images on, whether the gecko was fired up/down at the time of the photo, age-related color changes since the photo was taken, lighting and/or background, and any number of reasons. This being said, I have multiple photos of each animal on my website to give you an idea of what you should expect your new gecko to look like.